Client Resources

Welcome to Northwood Animal Hospital!

Thank you for considering Northwood Animal Hospital as your pet’s veterinarian of choice.  Our goal here at Northwood Animal Hospital is to keep your pets happy, healthy, pain-free and living as long as possible.  All while providing you our clients the best customer service possible.  We offer you a complete range of veterinary medicine and service all with a total combined 60 plus years of expert experience from our Veterinarians and Staff.

Appointments

You can count on Northwood Animal Hospital with your pet’s health and wellbeing as if he or she was our own pet.  As a new client/patient your first appointment check-in process requires slightly more time than it does for our existing clients/patients.

In order to keep our appointment on time, we recommend that new clients complete a New Client Form ahead of time and bring that with you to the appointment, bring all pertinent medical records and/or vaccine records that are not older than 1 year.  We even encourage you email us this information prior to your appointment for a faster check in.  If you need to cancel or reschedule an appointment, please allow 24 hours advance notice*.

*Reschedule/cancellation fees may apply.

Patient Arrival

Top ensure the comfort and safety of all of our clients and patients, all cats and dogs must be either on a leash or in a carrier.  If your pet has significant issues with fear or aggression, please let our staff know when you schedule your appointment so we can make the necessary arrangements to ensure the best experience possible for you, your pet and our other clients.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, surroundings, and other pets.  This is the reason we ask you to keep you pets restrained at all times.

What to Expect

  • From the moment, you walk thru the front doors our friendly staff will welcome you and your pet with a smile, new clients will be asked to fill out a new client form in case one was not brought ahead of time.
     
  • Once your information is in our computer system, you will be asked to have a seat in our comfortable lobby area, where you can enjoy a good read, watch TV, or enjoy some good music. Within a matter of minutes one of our vet assistants will take you and your pet to an exam room.
     
  • After getting your pet’s weight and some vital information such as: Pulse, Temperature and Respiration, our vet assistant will record your pet’s medical history, as well discus your pet’s lifestyle and any current symptoms or concerns you may have.
     
  • Next, (In most instances) our veterinarian will perform a thorough physical examination of your pet, which includes from the tip of the nose to the tip of the tail: eyes, ears, teeth, heart, lungs, abdomen, body condition to name a few.
     
  • Our veterinarians are here to help you and your pet, think of them as a vital resource for your pet’s wellbeing.  They are willing to answer any questions you may have.  Depending on the appointment type, the doctor may recommend testing, procedures, and/or medications that will improve your pet’s quality of life.
     
  • Again, one of our goals here are Northwood Animal Hospital is to keep your pets happy, healthy, pain-free and living as long as possible.  So, our focus is on preventive medicine, parasite control, which will help achieve these things.
     
  • We can provide patient care plans that outline medical recommendations and their associated costs for all extensive services, major surgeries and for out of the ordinary situations.  We encourage you to ask questions and communicate any concerns you may have prior to starting any treatment for your pet.
     
  • At the conclusion of your appointment our doctor or vet assistant will check in with you to make sure all your questions were addressed. Some of our exam rooms have check out capabilities, but typically we will accompany you to the reception area for check out, where our reception team will provide you with a detailed receipt of services and products provided during your visit, as well schedule any required follow up appointments.  At this time your pet will receive a goodie bag from our practice.

Payments

At Northwood Animal Hospital, our goal is to provide our clients with the best care for their pets in the area. We are happy to provide cost estimates for all of our services. During treatment, unforeseen circumstances may arise which may alter the original estimate. We do our best to keep clients informed of additional costs as they are incurred.

Our Payment options are as follows:

Payment Policy

At Northwood Animal Hospital, our goal is to provide our clients with the best care for their pets in the area. We are happy to provide cost estimates for all of our services. During treatment, unforeseen circumstances may arise which may alter the original estimate. We do our best to keep clients informed of additional costs as they are incurred.

Our Payment options are as follows:

  • CASH
  • VISA
  • MASTERCARD
  • DISCOVER
  • AMERICAN EXPRESS
  • PERSONAL CHECKS:  A valid Driver’s License or ID, phone number and email address will be required.
  • CARE CREDIT

Care Credit

Care Credit gives you the flexibility to make payments towards your pet’s healthcare bills.  Please visit www.carecredit.com or ask one of our representatives for more details or to apply for Care Credit.  Please note this is not an in-house bill system provided by Northwood Animal Hospital, instead this is a third-party company that subject to credit approval will allow you to charge services on account.

ALL FEES MUST BE PAID IN FULL AT THE TIME OF SERVICE OR UPON DISCHARGE OF YOUR PET. AN INITIAL DEPOSIT MAY BE REQUIRED FOR SURGICAL PROCEDURES AND HOSPITALIZED CASES.

There will be a $35 service charge for all return checks.  Any account turned over to collections after 60 days past due will be assessed an additional fee of up to 40% of the balance due or $100 whichever is higher.  All outstanding balances past 30 days will receive a billing/finance charge.