bATHING & SPA RULES & POLICIES
---Kennel Area Update (November 16, 2021):
It is with much joy and relief to announce that effective Tuesday, November 16, 2021 our Kennel Facility will update/increase its limits and availability for most if not all of our Kennel Services, including but not limited to our Doggie Day Camp "DDC", Overnight Boarding, and Spa Baths!
All of us here at NAH are extremely grateful and blessed for all of your patience and understanding as we faced and have worked out recent staffing issues.
We are thrilled to let everyone know soon the amazing team we have, and the new skills and approach our Kennel Facility will be taking going forward to avoid similar issues in the future.
Again thank you all for your patience and understanding, and you may call us, or make your requests thru your NAH Pet Desk App ASAP, to request appointments, make reservations, and so on based on our Facility's current availability.
If you have any questions please feel free to reach out to myself Jonathan Marquez at [email protected] or our Hospital Manager Jessica L. by phone at 336-887-2606
- Jonathan M. CFO/Business Manager
PS- We are only able to increase our availability to current/existing pets that have used our DDC program before. We are still working on opening our DDC to NEW PETS very soon! Thank you! - JM
- All pets must be be seen by one of our veterinarians for a wellness examination, prior to be scheduled/allowed to received bathing and spa services. This is not only to establish the Doctor/Patient relationship and to review records, but also to make sure the safety of your pet and our staff.
- Owners must provide proof that their pet (s) have been vaccinated by a veterinarian and is up to date on the following vaccines:
- Dogs: DAPPL, Bordetella (Upper Respiratory Diseases), Rabies
- Cats: Feline Distemper FVRCP and Rabies
- Dogs & Cats: Must be free of fleas, ticks, and intestinal parasites. (If activity is found by our trained staff, NAH will treat these issues at the owner's expense)
- NAH reserves the right not to perform or refuse services as needed, based on different factors such as but not limited to: Safety and/or behavior.
- Changes in Behavior: Please keep in mind that pet's temperament can change over time and may become necessary to reassess their ability to receive these services without Veterinarian's help.
- Northwood Animal Hospital may capture pictures/videos of my pet, their pet owners or owner's agent while on premises, and may use, reuse, and publish such pictures/videos on their social media platforms, website, and/or clinic use for marketing purposes. I release NAH from any demands arising out of the use of such images or videos without limitation, all claims for libel or invasion of privacy.
- Cancellation & No-show Policy
- 24-hour advance notice is required during busy holiday seasons such as Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's for example.
- In the event a pet has more than 3 combined total cancellations and/or No-shows, NAH reserves the right to require non-refundable prepayment for any future services.
Rules and Regulations* (Updated 11.2021)
- Unless already at our hospital from overnight boarding, drop off times will be strictly enforced. Drop off times are 8 AM – 10 AM (Monday-Friday) and 8 AM Sharp on Saturdays. No exceptions unless approved by our Kennel Manager, Hospital Manager or Owners.
- All spa baths, and applicable Kennel services will be “READY TO GO HOME” ONLY when a NAH Team Member contacts the pet owner to inform them their pet(s) are ready for pick up.
- All pets must be picked up ONLY after a NAH Team Member contacts pet owners to inform them their pets are ready to go home and before 5:45 PM (M-F) and 11:45 AM (Sat).
- Spa Baths and Kennel Services (for boarding pets) will now require a 24-business hours cancellation notice. Failure to do so, will result in the full charge of the cost of all cancelled services.
- These Rules and Regulations are subject to change without notice. Although we will do our best to post them on our website.
*Some restrictions and exceptions may apply.
Bathing Services
We use luxury beauty care products by iGroom
<50 pounds = $25
51-99 pounds = $35
>100 pounds = $45
3" of hair or more = Add $10
Anal Gland Expression w/ Bath: Add $10
Dremel w/ Bath: Add $5
De-shed Service: Starts at : $10 - $50+ (Price varies based on coat condition)
De-matt: $10 - $100+ (Price varies based on coat condition and temperament)
Nail Trim: $10
Nail Dremel: $15
Ear Cleaning: $10