FAQs

What are the hospital hours?

A: Our hours are Monday thru Friday 8:00AM-6:00PM, Saturday: CLOSED and Sunday: CLOSED. WE ARE CLOSED FROM 12:30PM-2:00PM DAILY FOR LUNCH.*Any appointments / Work-Ins /  or Emergencies that come after our last scheduled appointment prior to closing could incur additional fees. Doctors hours may vary.

Can I make payments for my bill?

A: Payment is required at the time of service.

It is an emergency! Do I need an appointment?

A: Please call our office ahead of time if able to make us aware of the emergency. If it is after hours or during a holiday, please call the following animal medical centers:

1- Carolina Veterinary Specialist in Greensboro -- (336)632-0605 -- 501 Nicholas Road, Greensboro, NC 27409

2- After Hours Veterinary Emergency Clinic --  (336)851-1990 -- 5505 W Friendly Ave, Greensboro, NC 27410

What forms of payment do you accept?

A: CASH, VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, CARE CREDIT, SCRATCHPAY and PERSONAL CHECKS: A valid Driver’s License or ID, phone number and email address will be required.

Do you board pets?

A: Yes! We are can board our established patients of many sizes; however we can not accommodate giant breed dogs. Our boarding pets are supervised and cared for by our members who are highly trained in those areas.

What are your kennels like?

A: Our dog kennels are all indoor with outdoor access while they are boarding. The cat boarders are housed indoors and are given individual attention by our staff.

What is a pre-anesthetic blood screening?

A: This is a blood test that is run here in the hospital prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

Are house calls available?

A: We currently do not offer house calls.

Do you offer spay/neuter services?

A: Yes, we do for our established patients! Please contact our office to ask about scheduling your pet's procedure.

How often should my pet have an exam?

A: Most animals should receive a thorough physical exam at least once a year. Any animal over 7 years old should receive exams at least once every 6 months. Any time your pet is not feeling well, your pet should have an exam.

What should I do if I notice fleas or ticks on my pets?

A: Isolate your pet from other animals and small children to prevent the spread of the parasite to them. Bring your pet to our vet clinic for a thorough testing for parasites. Parasites can most often be easily treated, but parasite preventative measures are best for your pet and your wallet. We have safe and effective parasite prevention products available.

Am I able to pick-up a paid prescription up afterhours?

A: We are currently working on an approach to make this option available for our clients.