FAQs



  1. What are the hospital hours?

    A: Our hours are Monday thru Friday 8:00AM-6:00PM*, Saturday 8:00AM-12:00PM* and Sunday: CLOSED. *Any appointments / Walk-Ins / Emergencies that come after our last scheduled appointment prior to closing could incur additional fees. *Doctors hours may vary.

  2. Can I make payments for my bill?

    A: Payment is required at the time of service.

  3. It is an emergency! Do I need an appointment?

    A: Please call our office ahead of time if able to make us aware of the emergency. If it is after hours or during a holiday, please call the following animal medical centers:

  4. 1- Carolina Veterinary Specialist in Greensboro -- (336)632-0605 -- 501 Nicholas Road, Greensboro, NC 27409

  5. 2- After Hours Veterinary Emergency Clinic --  (336)851-1990 -- 5505 W Friendly Ave, Greensboro, NC 27410

  6. 3- Happy Tails Veterinary Emergency Clinic -- (336)288-2688 -- 2936 Battleground Ave, Greensboro, NC 27408

  7. 4- Carolina Veterinary Specialists in Winston Salem -- (336)896-0902 -- 1600 Hanes Mall Blvd, Winston Salem, NC 27103

  8. 5- NC State CVM – Emergency Services --  (919)513-6911-- 1052 William Moore Dr, Raleigh, NC 27606

  9. 6- Triangle Veterinary Referral Hospital in Holly Springs --  (919)973-5620 -- 2120 Werrington Dr, Holly Springs, NC 27540

  10. 7- Triangle Veterinary Referral Hospital in Durham --  (919)489-0615 -- 608 Morreene Rd, Durham, NC 27705
  11. What forms of payment do you accept?

    A: CASH, VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, CARE CREDIT, SCRATCHPAY and PERSONAL CHECKS: A valid Driver’s License or ID, phone number and email address will be required.

  12. Do you board pets?

    A: Yes! We are can board our clients of many sizes. Our boarding pets are supervised and cared for by our members who are highly trained in those areas.

  13. What are your kennels like?

    A: Our dog kennels are all indoor with outdoor access while they are boarding. The cat boarders are housed indoors and are given individual attention by our staff. You may bring items from home to make your pets feel more comfortable.

  14. What is a pre-anesthetic blood screening?

    A: This is a blood test that is run here in the hospital prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

  15. Are house calls available?

    A: We currently do not offer house calls.

  16. Do you offer spay/neuter services?

    A: Yes, we do! Please contact our office to schedule your pet's procedure.

  17. How often should my pet have an exam?

    A: Most animals should receive a thorough physical exam at least once a year. Any animal over 7 years old should receive exams at least once every 6 months. Any time your pet is not feeling well, your pet should have an exam.

  18. What should I do if I notice fleas or ticks on my pets?

    A: Isolate your pet from other animals and small children to prevent the spread of the parasite to them. Bring your pet to our vet clinic for a thorough testing for parasites. Parasites can most often be easily treated, but parasite preventative measures are best for your pet and your wallet. We have safe and effective parasite prevention products available.

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Our Location

Hours of Operation

Monday:

8:00 am-6:00 pm

Tuesday:

8:00 am-6:00 pm

Wednesday:

8:00 am-6:00 pm

Thursday:

8:00 am-6:00 pm

Friday:

8:00 am-6:00 pm

Saturday:

8:00 am-12:00 pm

Sunday:

Closed