Hospital Policies & Payment Info

Revised April 2023

boarding policy change


                                                                                                                                   (Revised June 2023)

If your pet is experiencing a medical emergency during or after business hours, please see the list below of emergency clinics in our area.

  1. Carolina Veterinary Specialist in Greensboro -- (336)632-0605 -- 501 Nicholas Road, Greensboro, NC 27409
  2. After Hours Veterinary Emergency Clinic --  (336)851-1990 -- 5505 W Friendly Ave, Greensboro, NC 27410
  3. Happy Tails Veterinary Emergency Clinic -- (336)288-2688 -- 2936 Battleground Ave, Greensboro, NC 27408
  4. Carolina Veterinary Specialists in Winston Salem -- (336)896-0902 -- 1600 Hanes Mall Blvd, Winston Salem, NC 2710
  5. NC State CVM – Emergency Services --  (919)513-6911-- 1052 William Moore Dr, Raleigh, NC 27606
  6. Triangle Veterinary Referral Hospital in Holly Springs -- (919)973-5620 -- 2120 Werrington Dr., Holly Springs, NC 27540
  7. Triangle Veterinary Referral Hospital in Durham --  (919)489-0615 -- 608 Morreene Rd, Durham, NC 2770

Trupanion Pet Insurance

* Trupanion Pet Insurance is the 1st Pet Insurance Carrier that pays its approved claims directly and on the spot without having to wait for reimbursement!

To learn more about Trupanion and/or get your pets insured Click Here!

Care Credit

Care Credit gives you the flexibility to make payments towards your pet’s healthcare bills.  Please Click Here! to apply for Care Credit. Please note this is a third party company and credit line is subject to credit approval, that will allow you to charge services on that account.


Simple transparent payment plans for medical financing. No prepayment penalty. Finding your plan does not affect your credit score. Scratch Pay gives you the flexibility to make payments towards your pet’s healthcare bills.  Please Click Here! to apply for Scratchpay. Please note this is a third party company and credit line is subject to credit approval, that will allow you to charge services on that account.

PRICING POLICY (Revised June 2023)

All prices are subject to change without notice. We can't control price increases by our suppliers.  Any prices shared via internet, email or by telephone are for rough estimate purposes only, and will not be honored unless a written estimate is provided by the client from us.  If a more detailed and exact amount is needed in regard to a procedure or cost of services clients are encouraged to ask our team members for a written estimate.

Statement from NAH Management: In today’s market, Pricing Strategies drive consumer’s purchasing decisions.  This is why our practice proactively prices services and inventory products competitively.  Research is made from online sources as well as local sources, to ensure we can provide our clients with the best possible value.

Most of the time, our prices are comparable to, if not less than, those of online sources such as “1800-PetMeds,, and Foster & Smith,” to name a few. We are able to offer products shipped straight from the manufacturer/distributor without jeopardizing the safety of your pet due to unknown product conditions, invalidity of manufacturer guarantees, and possible diminished efficacy due to unknown origin of products from online sources.

Lastly, NAH is a family owned and operated business, which means your trust and patronage is greatly appreciated, and allows us to help over 30 families in our community.  We thank you for thinking local and shopping local.  


(Revised June 2023)

Unfortunately, many pet owners do not know that issuing a prescription(s) for their pet(s) isn't quite as simple as pulling out the pad and a pen.  Sometimes the size of medications in the human and veterinary fields can vary, so our Doctors will have to look up what may be available somewhere else in order to ensure your pet's safety.  Sometimes our Doctors have to tweak the dose if we're changing medication.  We also need to take time to record the prescription in the patient's medical notes so that we can track it appropriately and any other doctors that see the records after that can know exactly what medications the pet is taking.  In some locations we have to do extra recording for controlled substances.  All of this takes time from our Doctors and/or support staff from helping out patients.

Below is a link from the American Veterinary Medical Association that can be also very helpful to our pet owners in regards to this matter.

Prescriptions and Pharmacies: For Pet Owners (FAQ) from the AVMA

-Please pay special attention to Questions and Answers # 9, 11, 12 and 15.


(Revised April 2023)

Cancellations: Surgery and Dental procedures require a $100 deposit when scheduling such procedures. This deposit WILL BE applied towards your total bill at checkout on the day of your pet's procedure. If you need to cancel your pet's procedure and it is done with more that 24 business hours in advance, the deposit can be refunded upon request. If cancelled less than 48 business hours prior to the procedure date, the deposit will satisfy the late surgery/dental procedure cancellation fee. 

Rescheduling: If rescheduling your pet's procedure more than 2 weeks in advance from the original scheduled date, the deposit will be rolled over to the rescheduled date. If the procedure is rescheduled less than 2 weeks in advance an additional $50 reschedule deposit will be required. This deposit will add onto the existing deposit, and will be applied towards your total at checkout on the day of your pet's procedure.

Late Arrivals: If you arrive more than 15 minutes late with out notification via telephone call, your surgery/dental procedure could be rescheduled at the Doctor's discretion.  And additional fees may apply.

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Our Location

Hours of Operation

We are closed daily from 12:30PM-2:00PM for lunch


8:00 am-6:00 pm


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8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-6:00 pm