NAH's Policies & Guidelines

Revised: January 2024



Deposit/ReScheduling/Cancellation Policy & Fees for Scheduled Anesthetic/Surgical/Dental Procedures


  • Deposits: All Anesthetic/Surgical/Dental Procedures require a $100 Deposit in order to schedule the actual procedure. Deposits are applied towards the total cost of the procedure at checkout.
  • Re-Scheduling / Late Arrivals: If the need to reschedule a procedure arises with more than 2 weeks advance notice from the procedure's original scheduled date, deposits are rolled over/applied to cover such requirements for the new procedure date (rescheduled date). 

If a procedure is rescheduled with a notice less than 2 weeks from the procedure's original scheduled date, an additional $50 deposit will be required in order to re-schedule the procedure. All deposits are applied towards the total cost of the procedure at checkout.

Late arrivals of more than 15 minutes without reasonable advance notice on the day of a scheduled procedure, are then at a high risk of being rescheduled at the attending Veterinarian's discretion. Additional rescheduling deposits will apply.

  • Cancellations / No Calls-No Shows: Deposits are refunded in full only (if there is no need to reschedule the procedure) if an advance notice of 48 business hours or more is given to us, and such notice is acknowledged and approved by us (notices received after business hours are considered received on the following business day).

Cancellations with notices less than 48 business hours (notices received after business hours are considered received on the following business day) or No Call-No Shows will automatically forfeit all deposits on account/escrow, and could potentially incur additional charges.



 

AFTER HOURS EMERGENCY CLINICS

Pets experiencing a medical emergency during or after business hours are highly encouraged to contact one of the clinics below to ensure the pet receives the immediate and necessary urgent care needed.


Emergency Clinics In Our Area

  • Carolina Veterinary Specialist in Greensboro -- (336)632-0605 -- 501 Nicholas Road, Greensboro, NC 27409
  • After Hours Veterinary Emergency Clinic --  (336)851-1990 -- 5505 W Friendly Ave, Greensboro, NC 27410
  • Happy Tails Veterinary Emergency Clinic -- (336)288-2688 -- 2936 Battleground Ave, Greensboro, NC 27408
  • Carolina Veterinary Specialists in Winston Salem -- (336)896-0902 -- 1600 Hanes Mall Blvd, Winston Salem, NC 2710
  • NC State CVM – Emergency Services --  (919)513-6911-- 1052 William Moore Dr, Raleigh, NC 27606
  • Triangle Veterinary Referral Hospital in Holly Springs -- (919)973-5620 -- 2120 Werrington Dr., Holly Springs, NC 27540
  • Triangle Veterinary Referral Hospital in Durham --  (919)489-0615 -- 608 Morreene Rd, Durham, NC 2770



Quality Pet Healthcare with Monthly Payment Options


Trupanion Pet Insurance: Just like in Human Medicine, an insurance policy makes a HUGE difference in terms of healthcare. Trupanion Pet Insurance (one of the many pet insurance carries now available to pet owners in the market) is the 1st Pet Insurance Carrier (Trupanion that is) that pays its approved claims directly to pet healthcare providers at times, even during checkout, without having to deal with the typical reimbursement process (helps you protect your cash flow!).

As pet healthcare continues to evolve and the demand for quality and cutting edge pet healthcare is expected, means that the cost for such will continue to rise.  Many pet healthcare providers are now more than ever before trying to advise its clients to ensure pets are covered for their medical needs, so pet owners aren't risking a possible financial catastrophe and/or jeopardizing their pet's well-being.

To learn more about Trupanion and/or get your pets insurance policy today, Click Here!

 

Care Credit: Care Credit gives you the flexibility to make payments towards your pet’s healthcare bills. Click Here! to learn more about Care Credit and/or to apply for Care Credit. 

This third party company makes the application process so simple and fast, with an immediate answer within just a few minutes.  Care Credit just like any other credit line, allows pet owners to balance our unexpected pet healthcare expenses and provides repayment options that fit just about any budget.

 

Scratchpay: With this 3rd party carrier, Pet Owners are able to chose from several simple transparent financing payment plans for their pet's medical needs. Some plans even have No prepayment penalties! Finding plans that meet your needs is very simple and pet owners should NOT be discourage due to prior credit factors. 

Scratch Pay gives pet owners the flexibility to make payments towards their pet’s healthcare expenses. Which allows pet owners the opportunity to ensure their pet's well-being.

Click Here! to apply for Scratchpay Today! Note: Scratchpay is a third party company and credit line is subject to credit approval.





NAH's Approach to PRICING (PRICING POLICY)


Just like many other business, NAH's prices are subject to change without notice. We wish we could have even a slight part on how our partners, inventory suppliers, pharmaceuticals, equipment and even utilities costs are adjusted and increased seems like each passing year. Since, we can't control price increases from external sources (suppliers), what we try to do here at NAH is be as competitive as possible, and price ourselves accordingly and in reflection of the value we as team members bring to our clients and pets at each point of contact. 


A Brief Statement From Our Management Team About Our Approach To Pricing


In today’s market, Pricing Strategies drive consumer’s purchasing decisions.  This is why our practice proactively prices services and inventory products competitively.  Research is made from online sources as well as local sources, to ensure we can provide our clients with the best possible value. Most of the time, our prices are comparable to, if not less than, those of online sources such as “1800-PetMeds, Chewy.com, and Foster & Smith,” to name a few. 

We are able to offer products shipped straight from the manufacturer/distributor without jeopardizing the safety of your pet due to unknown product conditions, invalidity of manufacturer guarantees, and possible diminished efficacy due to unknown origin of products from online sources. 

Lastly, NAH is a family owned and operated business, which means your trust and patronage is greatly appreciated, and allows us to help over 30 families in our community.  We thank you for thinking local and shopping local.

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Our Location

Hours of Operation

Monday:

8:00 am-6:00 pm

Tuesday:

8:00 am-6:00 pm

Wednesday:

8:00 am-6:00 pm

Thursday:

8:00 am-6:00 pm

Friday:

8:00 am-6:00 pm

Saturday:

Closed

Sunday:

Closed